Special Note:

As the world situation continues to evolve, we are sorry to inform you that the delivery time will increase. Please expect additional time for us to delivery your order and we promise you will get your order as soon as possible. We sincerely apologize for any inconvenience caused. Your patience is highly appreciated.

If you have any questions or concerns, please do not hesitate to contact us.We would love to hear from you, contact us on:

Contact Information

Customer Service Times: 9am-6pm (UTC+8), Monday through Friday weekdays.

Instagram: @ loveciss_store
Customer Service Email:

Loveciss Head Office: No. 346 and 348, Feida Building, Nanheng Road, Zhendong Village, Andong Town, Hangzhou Bay New District, Ningbo (Not a return address)

If you do not get our reply email in your inbox, please check your "junk mail" folder or "spam" folder.

During peak seasons and promotions, our response time may be slightly longer. When contacting us, please use the email address you used when ordering and include your order number in the email.